Typical case : a spectator bought a ticket online but picked the wrong date (or screening). You want to move them to the correct screening from the point of sale, without real cash movement and without unbalancing the till. There is no single “exchange / change screening” button for an individual ticket. The recommended method is [...]
Several Ticketack customers already run their ticketing on the territory of the City of Lausanne. Ticketack supports the requirements of the Service de l’économie (Finance & management office / tourist taxes) : calculation of the entertainment tax (IDIV), mandatory wording and the City of Lausanne coat of arms on tickets, plus accounting extracts and reports suitable [...]
ProCinema (the Swiss association of cinema exhibitors and film distributors) issues cinema vouchers, including digital vouchers accepted in participating venues. These vouchers entitle the holder to a ticket for a regular screening; special formats, premium seats and extras (3D glasses, catering, etc.) are generally not covered by the voucher. Ticketack integration Ticketack can validate and [...]
This page brings together old procedures for terminals excluding PAX still encountered in the field: Wallee et Move 5000 (Payone). For the currently recommended offer, see PAX payment terminals and the FAQ How do I update my PAX payment terminal configuration? Wallee Configuration procedure: Turn on the Wallee payment terminal. Press the gear or settings button [...]
Login Log in with your login and password If you are an administrator, choose "Sale" Choose a crate (if requested) Control Once at the point of sale, you must check: 1. having chosen a fund [...]
No longer actively supported hardware Datalogic entry scanners are no longer actively monitored by our teams for developments and detailed troubleshooting. For any new deployment or replacement, refer to the Zebra entrance scanners, which now constitute our material reference. Using Datalogic scanners after 1er August 2024 (SSL certificates) Following certain changes made by the organization [...]
Here is the list of icons provided by the Ticketack plugin tkt-icon-plus tkt-icon-question tkt-icon-minus tkt-icon-search tkt-icon-envelope-o tkt-icon-star tkt-icon-star-o tkt-icon-user tkt-icon-film tkt-icon-th-large tkt-icon-th tkt-icon-th-list tkt-icon-check tkt-icon-close tkt-icon-remove tkt-icon-times tkt-icon-search-plus tkt-icon-search-minus tkt-icon-power-off tkt-icon-trash-o tkt-icon-home tkt-icon-clock-o tkt-icon-download tkt-icon-arrow-circle-o-down tkt-icon-arrow-circle-o-up tkt-icon-play-circle-o tkt-icon-repeat tkt-icon-rotate-right tkt-icon-refresh tkt-icon-lock tkt-icon-qrcode tkt-icon-tag tkt-icon-tags tkt-icon-camera tkt-icon-align-justify tkt-icon-list tkt-icon-video-camera tkt-icon-image tkt-icon-photo tkt-icon-picture-o tkt-icon-check-square-o tkt-icon-arrows tkt-icon-chevron-left tkt-icon-chevron-right [...]
Ticketack supports Boca and Zebra printers for thermal printing at the point of sale. Paper type Boca printers support black-mark paper only (black mark on the back of the ticket for the sensor). Printer not recognized If your Boca printer is not recognized, check that it is in USB Printer (PRINTER) mode and not HID [...]
Ticketack supports Zebra and Boca printers for thermal printing at the point of sale (desktop models such as ZD410 / ZD400 Series). Paper type Zebra printers support: paper with a hole / notch (gap / notch) — recommended; black-mark paper on the back of the ticket. Align the yellow sensor Open the printer lid. The [...]
To assign the same access profile to several users in one step, use the Users list. Procedure Sign in to Kronos, then open Administration → Users (/users). Filter the list if needed: use the filter fields under the column headers, for example Functions (e.g. Volunteer, Cashier…), Full name or E-mail. Only users shown after filtering [...]
