Ticketack supports Boca and Zebra printers for thermal printing at the point of sale. Paper type Boca printers support black-mark paper only (black mark on the back of the ticket for the sensor). Printer not recognized If your Boca printer is not recognized, check that it is in USB Printer (PRINTER) mode and not HID [...]
Ticketack supports Zebra and Boca printers for thermal printing at the point of sale (desktop models such as ZD410 / ZD400 Series). Paper type Zebra printers support: paper with a hole / notch (gap / notch) — recommended; black-mark paper on the back of the ticket. Align the yellow sensor Open the printer lid. The [...]
To assign the same access profile to several users in one step, use the Users list. Procedure Sign in to Kronos, then open Administration → Users (/users). Filter the list if needed: use the filter fields under the column headers, for example Functions (e.g. Volunteer, Cashier…), Full name or E-mail. Only users shown after filtering [...]
Access profiles group Kronos permissions (read, edit, create, etc. per module). They are templates for quickly assigning the same rights to several users. Open access profile management Sign in to Kronos, then open Administration → Users (/users). Click the Access profiles button at the top right of the list (see screenshot below). You reach your [...]
On the POS When the cart is empty, tap Last sales. In Sale details, find the sale to refund. Two options: Refund a single item — Refund button on the relevant line, then choose the refund method (cash or original payment method). Refund the whole sale — Refund all button above the sale number, then [...]
Tickets import lets you create or activate tickets in bulk from a spreadsheet (.csv, .xlsx, .ods, etc.) without using the till. Access Sign in to Kronos. In the sidebar, open Synchronisation and import, then the Tickets tab and From a file. Steps Download the template — Download template (sample Excel with expected columns: number, ticket [...]
On the point-of-sale interface, each payment terminal (EFT) and each printer can be restricted to one or more salepoints. Hardware that does not apply to the current salepoint is hidden from cashiers. Configure in Kronos Sign in to Kronos, then open Administration → Equipment (/devices). Find the payment terminal (EFT) or printer you need, then [...]
Introduction This article describes scheduling screenings and events with Fiona and Ticketack. Information we need from you We must be able to adjust your Fiona instance configuration for the current festival edition to set up custom forms that apply import and ticketing rules. Please grant access to support@netoxygen.ch.Full documentation is in the Programming with Fiona [...]
Import process from Eventival to Ticketackset information on the works is imported by the ticketing service using the "Import" button available from your Ticketack administration interface.At each import, before going into production : All sessions and events that do not have reservations are deleted from Ticketack and then recreated using the information available on Eventival [...]
Pricing grids and quota configurations are set up in Kronos (Managing pricing grids, Managing quotas). Once that configuration is ready, our team enables the Eventival custom form « Ticketack integration » on each screening (scheduling or film package) or event.The custom form in EventivalOpen the Custom forms tab. The Ticketack integration section lists the fields used on [...]
