Access profiles group Kronos permissions (read, edit, create, etc. per module). They are templates for quickly assigning the same rights to several users. Open access profile management Sign in to Kronos, then open Administration → Users (/users). Click the Access profiles button at the top right of the list (see screenshot below). You reach your [...]
On the POS When the cart is empty, tap Last sales. In Sale details, find the sale to refund. Two options: Refund a single item — Refund button on the relevant line, then choose the refund method (cash or original payment method). Refund the whole sale — Refund all button above the sale number, then [...]
Tickets import lets you create or activate tickets in bulk from a spreadsheet (.csv, .xlsx, .ods, etc.) without using the till. Access Sign in to Kronos. In the sidebar, open Synchronisation and import, then the Tickets tab and From a file. Steps Download the template — Download template (sample Excel with expected columns: number, ticket [...]
On the point-of-sale interface, each payment terminal (EFT) and each printer can be restricted to one or more salepoints. Hardware that does not apply to the current salepoint is hidden from cashiers. Configure in Kronos Sign in to Kronos, then open Administration → Equipment (/devices). Find the payment terminal (EFT) or printer you need, then [...]
Introduction This article describes scheduling screenings and events with Fiona and Ticketack. Information we need from you We must be able to adjust your Fiona instance configuration for the current festival edition to set up custom forms that apply import and ticketing rules. Please grant access to support@netoxygen.ch.Full documentation is in the Programming with Fiona [...]
Import process from Eventival to Ticketackset information on the works is imported by the ticketing service using the "Import" button available from your Ticketack administration interface.At each import, before going into production : All sessions and events that do not have reservations are deleted from Ticketack and then recreated using the information available on Eventival [...]
Pricing grids and quota configurations are set up in Kronos (Managing pricing grids, Managing quotas). Once that configuration is ready, our team enables the Eventival custom form « Ticketack integration » on each screening (scheduling or film package) or event.The custom form in EventivalOpen the Custom forms tab. The Ticketack integration section lists the fields used on [...]
FilmsFilm files created on Eventival are only imported into Ticketack if there is at least one session (scheduling) for this film on Eventival.Thus, each Eventival session is imported in the form of as a session into Ticketack.Synopsis- short synopses are recovered since from the Eventival short synopsis in the Publications section The fr, en and [...]
EventsTo the difference movies, which do not have their own date but must be scheduled, events have a date.Description[description, description_local]NameSee 6 – Mapping the titles.SectionPostersThe posters are retrieved from the list of Files of type Poster, present in theLinks > Materials.PartnersThe images of the partners are recovered from the list of Files of type Partner, [...]
Editions define the time scope of your organisation in Ticketack (for example 2025 or 2026). They group and isolate season-related data: programming and screenings, applications, statistics, articles, pricing, sale points, and more. Every resource you create or view in Kronos is tied to the active edition. What are editions for? Separate seasons so one year’s [...]
