On the point-of-sale interface, each payment terminal (EFT) and each printer can be restricted to one or more salepoints. Hardware that does not apply to the current salepoint is hidden from cashiers. Configure in Kronos Sign in to Kronos, then open Administration → Equipment (/devices). Find the payment terminal (EFT) or printer you need, then [...]
Introduction This article describes scheduling screenings and events with Fiona and Ticketack. Information we need from you We must be able to adjust your Fiona instance configuration for the current festival edition to set up custom forms that apply import and ticketing rules. Please grant access to support@netoxygen.ch.Full documentation is in the Programming with Fiona [...]
Import process from Eventival to Ticketackset information on the works is imported by the ticketing service using the "Import" button available from your Ticketack administration interface.At each import, before going into production : All sessions and events that do not have reservations are deleted from Ticketack and then recreated using the information available on Eventival [...]
Pricing grids and quota configurations are set up in Kronos (Managing pricing grids, Managing quotas). Once that configuration is ready, our team enables the Eventival custom form « Ticketack integration » on each screening (scheduling or film package) or event.The custom form in EventivalOpen the Custom forms tab. The Ticketack integration section lists the fields used on [...]
FilmsFilm files created on Eventival are only imported into Ticketack if there is at least one session (scheduling) for this film on Eventival.Thus, each Eventival session is imported in the form of as a session into Ticketack.Synopsis- short synopses are recovered since from the Eventival short synopsis in the Publications section The fr, en and [...]
EventsTo the difference movies, which do not have their own date but must be scheduled, events have a date.Description[description, description_local]NameSee 6 – Mapping the titles.SectionPostersThe posters are retrieved from the list of Files of type Poster, present in theLinks > Materials.PartnersThe images of the partners are recovered from the list of Files of type Partner, [...]
Editions define the time scope of your organisation in Ticketack (for example 2025 or 2026). They group and isolate season-related data: programming and screenings, applications, statistics, articles, pricing, sale points, and more. Every resource you create or view in Kronos is tied to the active edition. What are editions for? Separate seasons so one year’s [...]
This article covers how to create and structure a workflow in Ticketack: steps, triggers and practices that fit your organisation. Sign in to Kronos, then open Administration → Workflows (/workflows). Click Add workflow to create a new workflow and configure its steps in the editor.
PAX payment terminals are usually preconfigured on the Ticketack network when delivered. If that network is unavailable on site, you can connect the device to any Wi‑Fi network you choose. Follow these steps: On the terminal, open Settings (gear icon, bottom right). Select Configure device (screen with gear icon). Enter the admin password: 2005. Open [...]
This content is now covered in Managing events and screenings in Kronos.
