Communication gathers operational communications configured for your instance. Access In Kronos, open Operations → Communication (/messages). Typical tasks read and action incoming items; keep an audit trail between teams; complement email campaigns when both features are enabled.
Applications lists incoming application forms or workflows configured on your instance. Access In Kronos, open Operations → Applications (/applications) when the module is enabled. Typical tasks review new submissions; track statuses and attachments; link to events or customer profiles when configured.
The Venue map shows the seating layout to prepare a show or validate configuration ahead of doors. Access In Kronos, open Operations → Plan (/plan). Typical tasks review zones and seat categories; anticipate holds or unsellable areas; coordinate with access control.
Tasks lists operational work items assigned to your teams in Kronos. Access In Kronos, open Operations → Tasks (/tasks). Typical tasks review open or overdue items; assign or complete work; prioritise front-line activities.
Tickets lets you search and inspect issued tickets and perform the actions your role allows. Access In Kronos, open Operations → Tickets (/tickets). Typical tasks search by barcode, ticket id or customer; review states (paid, redeemed, cancelled…); apply controlled corrections following your internal process.
Screenings lists scheduled performances and day-to-day screening operations (based on your permissions). Access In Kronos, open Operations → Screenings (/screenings) when the planning module is enabled. Common tasks filter by date, title or venue; open a screening to review seats, sales and status; support front-of-house or access control workflows.
The Customers screen lists customer records, subscriptions, wallets and purchase history under Kronos Operations. Access In Kronos, open Operations → Customers (/customers). Typical uses search or open a customer record; review purchases, bookings and payment instruments; manage subscriptions or wallets when your role allows it. Visible fields depend on modules and permissions; support can document [...]
Email campaign tracking consolidates delivery metrics: open rates, clicks, unsubscribes and bounces for each broadcast list. Relationship to targeted messaging Kronos messages also let you send targeted communications (email, SMS when enabled) to customer/ticket/screening segments with preview and history. Campaign analytics complement this by measuring performance after send. Good practices validate segments and dynamic variables [...]
Booking analysis provides, over a period, a summary of bookings with breakdowns (postcode, country, price tiers and ticket types) and Excel exports (summary or detailed). Metrics and charts booking and scan counts; bookings vs scanned bookings to monitor on-site pickup; demographic splits (age, gender) when available for your scope; splits by price tier and ticket [...]
Attendance analysis focuses on people flows and attendance for the selected period, with multi-range comparisons to track evolution. Related views in the same module By day / by hour: revenue and attendance aggregated by day or hour to spot peaks; By movie / by price / by venue: sales and attendance split by title, price [...]
