This article covers how to create and structure a workflow in Ticketack: steps, triggers and practices that fit your organisation. Sign in to Kronos, then open Administration → Workflows (/workflows). Click Add workflow to create a new workflow and configure its steps in the editor.
PAX payment terminals are usually preconfigured on the Ticketack network when delivered. If that network is unavailable on site, you can connect the device to any Wi‑Fi network you choose. Follow these steps: On the terminal, open Settings (gear icon, bottom right). Select Configure device (screen with gear icon). Enter the admin password: 2005. Open [...]
This content is now covered in Managing events and screenings in Kronos.
This content is now covered in Managing events and screenings in Kronos.
Preparing a new edition means aligning your Kronos setup (and external tools, if any) before sales open. Recommended steps Sign in to Kronos and check the active festival edition. Create or prepare your new edition. Define or update events, venues, pricing grids and quota configurations (in Kronos when not using an external tool). Prepare scheduling [...]
This article explains how to open the cash desk / box office interface in a web browser, without dedicated hardware. Access from a computer You can reach the box office sales interface from any computer with an Internet connection and a current web browser. We recommend Google Chrome or Chromium for best compatibility; other browsers [...]
Quick search (the command palette) lets you quickly open a Kronos page or a knowledge base match. Open the palette click the search icon (🔍) in the top bar; or press Ctrl+K (Windows/Linux) or Cmd+K (macOS). How to use it type a few characters of the screen name or article; move with ↑ / ↓; [...]
Communication gathers operational communications configured for your instance. Access In Kronos, open Operations → Communication (/messages). Typical tasks read and action incoming items; keep an audit trail between teams; complement email campaigns when both features are enabled.
Applications lists incoming application forms or workflows configured on your instance. Access In Kronos, open Operations → Applications (/applications) when the module is enabled. Typical tasks review new submissions; track statuses and attachments; link to events or customer profiles when configured.
The Venue map shows the seating layout to prepare a show or validate configuration ahead of doors. Access In Kronos, open Operations → Plan (/plan). Typical tasks review zones and seat categories; anticipate holds or unsellable areas; coordinate with access control.
