Managing events in Kronos
This content is now covered in Managing events and screenings in Kronos.
How do I prepare my festival’s new edition?
Preparing a new edition means aligning your Kronos setup (and external tools, if any) before sales open. Recommended steps Sign in to Kronos and check the active festival edition. Create or prepare your new edition. Define or update events, venues, pricing grids and quota configurations (in Kronos when not using an external tool). Prepare scheduling [...]
How do I sign in to the box office interface in a web browser?
This article explains how to open the cash desk / box office interface in a web browser, without dedicated hardware. Access from a computer You can reach the box office sales interface from any computer with an Internet connection and a current web browser. We recommend Google Chrome or Chromium for best compatibility; other browsers [...]
How do I use quick search in Kronos?
Quick search (the command palette) lets you quickly open a Kronos page or a knowledge base match. Open the palette click the search icon (🔍) in the top bar; or press Ctrl+K (Windows/Linux) or Cmd+K (macOS). How to use it type a few characters of the screen name or article; move with ↑ / ↓; [...]
Communication
Communication gathers operational communications configured for your instance. Access In Kronos, open Operations → Communication (/messages). Typical tasks read and action incoming items; keep an audit trail between teams; complement email campaigns when both features are enabled.
Applications
Applications lists incoming application forms or workflows configured on your instance. Access In Kronos, open Operations → Applications (/applications) when the module is enabled. Typical tasks review new submissions; track statuses and attachments; link to events or customer profiles when configured.
Venue map
The Venue map shows the seating layout to prepare a show or validate configuration ahead of doors. Access In Kronos, open Operations → Plan (/plan). Typical tasks review zones and seat categories; anticipate holds or unsellable areas; coordinate with access control.
Tasks
Tasks lists operational work items assigned to your teams in Kronos. Access In Kronos, open Operations → Tasks (/tasks). Typical tasks review open or overdue items; assign or complete work; prioritise front-line activities.
Tickets
Tickets lets you search and inspect issued tickets and perform the actions your role allows. Access In Kronos, open Operations → Tickets (/tickets). Typical tasks search by barcode, ticket id or customer; review states (paid, redeemed, cancelled…); apply controlled corrections following your internal process.
Screenings
Screenings lists scheduled performances and day-to-day screening operations (based on your permissions). Access In Kronos, open Operations → Screenings (/screenings) when the planning module is enabled. Common tasks filter by date, title or venue; open a screening to review seats, sales and status; support front-of-house or access control workflows.
