How do I credit an e-wallet?
Scan a pass (or load it from the Ticket page or the sales statement) On the left the blue button (E-wallet) appears, click on it Enter the amount to be credited and click on (Credit) Proceed to payment
Define the information to be collected at the end of the sales process
Optional and mandatory fields for online and on-site sales can be defined from Kronos in the settings. Be careful not to make too many fields mandatory so as not to slow down the sales process unnecessarily (especially at the checkout). Open Kronos: kronos.ticketack.com Select "n the top right corner Select "On-site sales" or "Online sales". [...]
How do I connect my payment terminal to another Wi-Fi network?
Move 5000 The Move 5000 TPEs are configured to receive on the Ticketack network. If for some reason you do not have access to this network at the location where you intend to place the TPE, you can connect it to the network of your choice. To do this, simply follow the steps below: Enter [...]
How do I update the configuration of my payment terminal?
Wallee Configuration procedure : Turn on the Wallee payment terminal. Press the gear or settings button Select "Configuration" from the menu. Enter the Configuration Password (default: 2005). The terminal will query the Wallee server to obtain its configuration information (header, language, accepted cards, etc. ....) This should update the configuration of your Wallee payment terminal. [...]
How do I allow my browser to display more than 120 tickets in PDF at a time?
If you want to create a PDF for more than 120 tickets at a time, you need to make sure that your browser does not block pop-ups for ticketing. To allow popups from the ticketing service, here is the configuration to be done on Chrome which is the browser with which the ticketing service is [...]
Ticketack Application
The Ticketack application (not to be confused with the public app) associated with a configuration QR code (see: installation and configuration) allows operators to access the following operating modes: Point of sale (ticketing) Point of sale (articles, bars and restaurants) Entry check Booking Kiosk Venue management Usher E-wallet debit Inventory Click on one of the [...]
How to configure the Ticketack application?
The devices we supply are usually preconfigured before delivery. In the event that you wish to reconfigure a supplied device (e.g., to reassign it to a different location or use), you can follow the instructions below to do so. After installation, the Ticketack application can be configuredFor many usages (entry control, usher, inventory, cashier, etc.), [...]
Integration with the WordPress module
If your website uses the Open Source CMS Wordpress, we provide you with a plugin that will allow you tohave a strong integration without having to implement our API which will save you precious time. You will also benefit from the possibility of importing the event files directly into Wordpress, which will also allowuse the [...]
How do I test a payment on a payment terminal ?
With an Ingenico Move 5000 mobile payment terminal After selecting an electronic payment terminal (EPT) from the sales interface in the upper right-hand corner of the EPT menu, click on "Payment test The payment terminal is activated and the due amount of 0.10 CHF is displayed on it You can now either stop the transaction [...]
Integration with the JavaScript library
We provide a JavaScript integration library that is documented and downloadable on https://xxx.ticketack.com/docs/integration.html (replace xxx with your ticketing prefix). This one allows not only generates correct links but also to proceed with further integration.
