To cancel the last sale (your last basket with one or more items): From the ticketing office, click in the top left corner of the basket on Last sales A pop-up window opens and invites you to validate your choice All you have to do is click on the button(s) of the item(s) to be [...]
If you have a compelling reason to make changes to the date or location of your event after your ticketing has already been put into production, you should follow the steps below: Go to the administration of events from Ticketack (for example: Administration -> Sessions) Start by preventing the purchase or reservation of additional seats [...]
Cancel the last transaction With a Wallee payment terminal To cancel the last sale from a Walle payment terminal, all you have to do from the payment terminal is : Press the "Menu" button (the 3 straight lines) on the terminal ; Select "Cancel" from the menu; Enter the cancellation code for your Wallee terminal; [...]
Our ticketing service allows you to generate public transport tickets for all transport companies that use TickeOS via eos.uptrade (Deutsche Bahn, RNV, etc.).
The Proxypay reconciliation tool (Accounting -> reconciliation) allows you to compare the transactions recorded in the ticketing system for electronic payment methods with the data present at our payment solution provider Proxypay. Please note: there is a delay of one week on some types of transactions between the time they were made and the time [...]
Scan a pass (or load it from the Ticket page or the sales statement) On the left the blue button (E-wallet) appears, click on it Enter the amount to be credited and click on (Credit) Proceed to payment
Optional and mandatory fields for online and on-site sales can be defined from Kronos in the settings. Be careful not to make too many fields mandatory so as not to slow down the sales process unnecessarily (especially at the checkout). Open Kronos: kronos.ticketack.com Select "n the top right corner Select "On-site sales" or "Online sales". [...]
Wallee Configuration procedure : Turn on the Wallee payment terminal. Press the gear or settings button Select "Configuration" from the menu. Enter the Configuration Password (default: 2005). The terminal will query the Wallee server to obtain its configuration information (header, language, accepted cards, etc. ....) This should update the configuration of your Wallee payment terminal. [...]
If you want to create a PDF for more than 120 tickets at a time, you need to make sure that your browser does not block pop-ups for ticketing. To allow popups from the ticketing service, here is the configuration to be done on Chrome which is the browser with which the ticketing service is [...]
The Ticketack application (not to be confused with the public app) associated with a configuration QR code (see: installation and configuration) allows operators to access the following operating modes: Point of sale (ticketing) Point of sale (articles, bars and restaurants) Entry check Booking Kiosk Venue management Usher E-wallet debit Inventory Click on one of the [...]
