Ticketack has a complete management of delivery methods and costs. The basic delivery methods available are : virtual: delivery by e-mail pickup: pickup on site (in one of the sales outlets or at a partner's) delivery: delivery by a transporter For each of these modes it is possible to define rules according to the weight, [...]
Ticketack has full multilingual support. We currently have full translations in French, English and German. For other languages we are able to provide translations as required with or without the help of our interested customers.
Ticketack supports virtually all currencies. Currently the system only supports one currency at a time for each instance, if you need a multi-currency system please contact us with your requirements. Regarding the currencies supported by the payment methods of our Proxypay, gateway, we invite you to read the article on the Proxypay knowledge base..
How to add a cash float : in the cash register menu, select 'Cash register'. click on 'Add' on the till you wish to credit in the cashier menu, select 'Cashier in 'type' select 'credit (add money to the till) in 'Amount' the amount to add The cashier can leave a comment to explain the [...]
For the points of sale, it is necessary to have at least a Wifi connection and if possible an Ethernet connection per box on the same network as well as an electrical connection. If you wish, our team is able to set up a quality network and find alternative technical solutions on request (for example [...]
To cancel the last sale (your last basket with one or more items): From the ticketing office, click in the top left corner of the basket on Last sales A pop-up window opens and invites you to validate your choice All you have to do is click on the button(s) of the item(s) to be [...]
If you have a compelling reason to make changes to the date or location of your event after your ticketing has already been put into production, you should follow the steps below: Go to the administration of events from Ticketack (for example: Administration -> Sessions) Start by preventing the purchase or reservation of additional seats [...]
Cancel the last transaction With a Wallee payment terminal To cancel the last sale from a Walle payment terminal, all you have to do from the payment terminal is : Press the "Menu" button (the 3 straight lines) on the terminal ; Select "Cancel" from the menu; Enter the cancellation code for your Wallee terminal; [...]
Our ticketing service allows you to generate public transport tickets for all transport companies that use TickeOS via eos.uptrade (Deutsche Bahn, RNV, etc.).
The Proxypay reconciliation tool (Accounting -> reconciliation) allows you to compare the transactions recorded in the ticketing system for electronic payment methods with the data present at our payment solution provider Proxypay. Please note: there is a delay of one week on some types of transactions between the time they were made and the time [...]
