How to refund a transaction with a payment terminal?

Cancel the last transaction

With an Ingenico Move 5000 mobile payment terminal

To cancel the last sale from an Ingenico Move 5000 mobile payment terminal, simply, from the payment terminal keyboard

1. enter the menu with the “;
2. go to “2. cancellation” ;
3. enter the code 1111 and validate;
4. check that the amount to be cancelled is correct, then validate to definitively cancel the transaction; you will be asked to print the customer ticket which will allow him to check that his sale has been cancelled.

If you need to cancel an older sale, a refund must be made to a payment card. The procedure is described in the chapter “Refund to a payment card” below.

With a Yomani fixed payment terminal

This section will be completed at a later date. If you are interested, please contact us please contact us.

With a SumUp payment terminal

This section will be completed at a later date. If you are interested, please contact us please contact us.

Refund on a payment card

With an Ingenico Move 5000 mobile payment terminal

In order to refund an older transaction, it is necessary to have the customer’s payment card and to follow the following instructions:

1. enter the menu with the “;
2. go to “6. Main” ;
3. then “1. transactions” ;
4. then “3. credit”;
5. enter the code 1111 and validate
6. you can then enter the amount to be credited and validate.
7. The terminal prompts you to present the card.
8. Finally, the terminal validates the credit, and invites you to print the customer receipt.

With a Yomani fixed payment terminal

This section will be completed at a later date. If you are interested, please contact us please contact us.

With a SumUp payment terminal

This section will be completed at a later date. If you are interested, please contact us please contact us.