How to refund a transaction with a payment terminal?

Cancel the last transaction

With a Wallee payment terminal

To cancel the last sale from a Walle payment terminal, all you have to do from the payment terminal is :

1. Press the “Menu” button (the 3 straight lines) on the terminal ;
2. Select “Cancel” from the menu;
3. Enter the cancellation code for your Wallee terminal;
4. The terminal will display the amount of the last transaction performed. Check that the amount is correct, then press “Validate” to cancel the transaction;
5. The terminal will then ask you to confirm the cancellation. Press “Yes” to continue;
6. Wait for the terminal to confirm the cancellation of the transaction, then print the customer ticket.

Refund on a payment card

With a Wallee payment terminal

In order to refund an older transaction, it is necessary to have the customer’s payment card and to follow the following instructions:

1. Press the “Menu” button (the 3 straight lines) on the terminal ;
2. Select “Crédit” on the main menu ;
3. Enter the admin password of your terminal ;
4. Enter the amount to credit on the customer card ;
5. Insert the customer’s payment card into the terminal;
6. Follow the instructions on the screen to complete the refund;
7. Print the customer receipt if necessary.

With a SumUp payment terminal

To refund a sale from a SumUp payment terminal, simply refund the transaction from the Ticketack sales record.

We will receive an email, and a Net Oxygen employee will process the refund.

The refund will be automatically credited to the customer’s payment card. Note that refunds may take up to 7 business days to be processed and appear on the customer’s statement.