Once ticketing is live, any screening change must be handled carefully to keep bookings consistent and inform ticket holders.
Postpone or move a screening (date or venue)
Sign in to Kronos, then open Administration → Operation → Screenings (/screenings). Open the screening record (/screenings/edit/…), change the date or venue / room, and save.
Kronos then opens the impact assistant (screening date change or screening place change). It reviews affected bookings and tickets and suggests actions before applying the update:
- Impact summary — affected bookings, tickets and unique e-mail addresses, old and new dates or venues.
- Apply screening changes — saves the new date or venue.
- Send email to impacted holders — available when at least one e-mail is found; pick the e-mail layout and optional recipient deduplication.
Select the actions you need, then click Run assistant. A progress screen shows each step and the final outcome.
Tip: before postponing, you may lower quotas on the screening to stop new sales while you prepare communication.
Cancel a screening
The impact assistant covers postponements and venue moves (date or room). For a full cancellation with no immediate replacement, follow your internal process for refunds, booking cancellations and pass holders, then remove or disable the screening. Contact Net Oxygen support if you are unsure about financial or subscription impacts.
If you recreate the screening later (Kronos scheduling, Eventival, etc.), sync it to Ticketack via Synchronisation and import, then notify affected customers.
