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So far Ticketack has created 7 blog entries.

How to connect to the Kronos management interface ?

Account Login 1. Launch a web page 2. When you are on a web page, go to the following url : https://kronos.ticketack.com/ 3. Then, use your login details provided by us and log in to the application with your email address and password. 4. Then to connect to your account by clicking on the "Connection" [...]

How to manage the available payment methods

Sale on site Payment This setting allows you to add multiple payment methods, you can select from the following options: Coin-operated : A device that accepts coins and bills to give change. Electronic wallet : an electronic payment method that allows you to store money in an online account. Sumup : a payment service that [...]

Article management

The document aims to define in a precise way the processes related to programming and the application of the rules of ticketing in relationship with Kronos and Ticketack If one point does not seem to you clear or not enough covered in this document, thank you for so that we can improve it

PDF template management

Introduction Your Kronos management interface allows you to create or modify PDF templates that are used for home printing and on-site printing. In this article you will learn how to create or modify a template on your Ticketack instance and associate it with a ticket type.   1. Log in to your "Kronos" management interface [...]

How do I contact technical support?

If you are experiencing difficulties with the processes or information provided in this knowledge base or with Ticketack in general, you can contact us in a number of ways: On the Trello or Asana board dedicated to your organization (if applicable) By e-mail at support@netoxygen.ch By phone at [...]

How do I change my logo ?

You can change the logos used on your tickets (A4 and thermal) and order confirmation emails directly from your Kronos management interface. General configuration The general configuration of the logos is accessible since the parameters of your Ticketack instance. Click on the cogwheel in the upper right-hand corner once are logged into your Kronos management [...]

Bipers configuration manual

Powering the Coaster pager on and off When the biper is off, place it on the tray the load to turn it on. When the biper is on, place it on the tray the load, press "0" and the CALL button to turn it off. Function interface Press the SETTING button to access by the [...]

Configuration of Scanners

To configure a scanner, you must first be connected to your ticketing system. In the at the top right menu, click on the user, then on devices configuration as shown below : To the next screen, you must choose the mode in which you want to configure the scanner (entry control, electronic purse...). At click [...]

Is it possible to extract the data requested by the Federal Office of Culture (FOC)?

We have ensured that the statistical reports provided by Ticketack comply with the expectations of the Federal Office of Culture authorities with regard to ticketing. So, by using our system you save precious time and increase the OFC's confidence in the data you provide them.

Managing delivery methods and costs

Ticketack has a complete management of delivery methods and costs. The basic delivery methods available are : virtual: delivery by e-mail pickup: pickup on site (in one of the sales outlets or at a partner's) delivery: delivery by a transporter For each of these modes it is possible to define rules according to the weight, [...]