How to cancel your last sale?

To cancel the last sale (your last basket with one or more items):

  1. From the ticketing office, click in the top left corner of the basket on Last sales
  2. A pop-up window opens and invites you to validate your choice
  3. All you have to do is click on the button(s) of the item(s) to be refunded or refund all to refund the entire sale. If it is a refund by electronic payment terminal (EPT), see the article How to refund a transaction with a payment terminal? for more details.
  4. The following screen will allow you to control the refund with the negative entry.
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