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Frequently asked questions

Frequently asked questions

How do I change my logo ?

You can change the logos used on your tickets (A4 and thermal) and order confirmation emails directly from your Kronos...

How do I install or update the Ticketack application?

The devices we supply are usually preconfigured before delivery. In the event that we need to provide you with...

How to cancel your last sale?

To cancel the last sale (your last basket with one or more items): From the ticketing office, click in the...

What languages are supported?

Ticketack has full multilingual support. We currently have full translations in French, English and German. For other languages we are...

What tests should you do before going live?

Why is testing necessary? Your ticketing system offers a wide range of features that can be enabled or disabled based...