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Frequently asked questions

How to refund a transaction with a payment terminal?

Cancel the last transaction With a Wallee payment terminal To cancel the last sale from a Walle payment terminal, all...

How do I update the configuration of my payment terminal?

Wallee Configuration procedure : Turn on the Wallee payment terminal. Press the gear or settings button Select “Configuration” from the...

How do I test a payment on a payment terminal ?

With a wallee payment terminal 1.After selecting an electronic payment terminal (EPT) from the sales interface in the top...

How to connect to the Kronos management interface ?

Connecting to your Kronos management interface 1. Open your web browser and enter the following address: https://kronos.ticketack.com/ 2. Enter your...

How to configure the Ticketack application?

Devices we ship are usually preconfigured. To reconfigure a device (different room or role), follow the steps below. After installing...