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Frequently asked questions

How to test a payment on a payment terminal?

With an Ingenico Move 5000 mobile payment terminal After selecting an electronic payment terminal (EPT) from the sales interface in...

Ticketack Application

The Ticketack application (not to be confused with the public app) associated with a configuration QR code (see: installation and...

How do I configure the Ticketack application?

The devices we supply are usually pre-configured before delivery. If you wish to reconfigure a supplied device (e.g. to reassign...

How do I update the configuration of my payment terminal?

Move 5000 When you receive your Move 5000 payment terminal (TPE), it is usually configured to issue tickets on your...

What currencies are supported?

Ticketack supports virtually all currencies. Currently the system only supports one currency at a time for each instance, if you...