Why is testing necessary?
Your ticketing system offers a wide range of features that can be enabled or disabled based on your use case. As an organizer, you are best equipped to understand the specific rules and policies of your events. Therefore, conducting tests, in addition to the ones we perform, is crucial to ensure that everything functions as per your expectations and those of your clients.
These tests not only ensure proper functionality but also help you familiarize yourself with the current system version. For instance, they can enable you to provide guidance to your staff or clients if needed.
When should tests be performed?
Tests should be conducted before the production launch of your ticketing system and ideally after any major system updates.
How should these tests be performed?
We recommend printing this page and using it as a checklist. As you complete each test, tick the corresponding box. It’s best to perform the tests in the order suggested. Feel free to add other tests specific to your use case and skip those that aren’t applicable (e.g., if you don’t use numbered seats or the mobile app).
If you encounter any issues during testing, please contact us.
What are the recommended tests before going live?
Imports Tests
Create or import a numbered event (at least one per venue), assign a price and location, and verify quotas, rates, and capacities.
Create or import a non-numbered event, assign a price and location, and verify quotas, rates, and capacities.
Point of Sale Tests
Perform a purchase for a numbered event in each venue and check the seating plan display.
Perform a purchase for an unnumbered event.
Perform a purchase for each type of subscription and accreditation, verifying that optional and mandatory fields align with your policy.
Verify that optional and mandatory fields at checkout (under the cart) match your policy.
Verify the layout of purchased tickets (A4 and thermal).
Verify the layout of purchased subscriptions (A4 and thermal).
Refund the test sales you just made.
Make reservations for a numbered event.
Make reservations for an unnumbered event.
If events have specific rules, test these by attempting reservations with prohibited ticket types, followed by allowed ones.
Ensure a functional power outlet is available at all points where a cash register will be located.
Verify that the Wi-Fi internet connection is stable and fast at all cash register locations by visiting https://speedtest.net while connected to the Wi-Fi and ensuring you have the network name (SSID) and password (key) (respecting case sensitivity and spacing).
Verify a stable and fast Ethernet connection at all cash register locations by visiting https://speedtest.net while connected via Ethernet. If Ethernet is unavailable, confirm you have the correct Wi-Fi network name (SSID) and password (key) (respecting case sensitivity and spacing).
Online Sales Tests
Perform a purchase for a numbered event in each venue and check the seating plan display.
Perform a purchase for an unnumbered event.
Perform a purchase for each type of subscription and accreditation.
Verify that optional and mandatory fields for each subscription type and single-event tickets match your policy.
Verify that optional and mandatory fields at checkout align with your policy.
If you have a newsletter, check that the subscription checkbox is present at checkout and functional (ensuring the address is added to the newsletter list post-sale).
Make reservations for a numbered event.
Make reservations for an unnumbered event.
If events have specific rules, test these by attempting reservations with prohibited ticket types, followed by allowed ones.
Display the list of reservations associated with a subscription.
If you have VoD integration, ensure purchased subscriptions or single-event tickets allow access to VoD content.
If customer account creation is enabled, test login, subscription display, logout, and password recovery.
Delete test reservations on subscriptions.
Refund the test sales made from the point of sale.
Mobile App Tests
Perform a purchase for a numbered event in each venue and check the seating plan display.
Perform a purchase for an unnumbered event.
Verify that optional and mandatory fields for each subscription type and single-event tickets align with your policy.
Verify that optional and mandatory fields at checkout match your policy.
Add a subscription using its TicketID.
Add a subscription by scanning it.
Add a single-event ticket by scanning it.
Make reservations for a numbered event.
Make reservations for an unnumbered event.
Display the list of reservations associated with a subscription.
If customer account creation is enabled, test login, subscription display, logout, and password recovery.
Delete a reservation associated with a subscription.
Refund the test sales made from the point of sale.
Add and remove favorites.
Vote for an event.
Entry Control Tests
Scan the ticket with the app and verify access is granted for a numbered event, ensuring the seat number is correctly displayed.
Scan the ticket with the app and verify access is granted for an unnumbered event.
Scan a ticket without a reservation for the event but eligible under “book on check” (if enabled).
Switch to exit scan mode and perform an exit scan on a ticket.
Ensure the Wi-Fi internet connection is stable and fast at all entry control points by visiting https://speedtest.net while connected to the Wi-Fi and ensuring you have the network name (SSID) and password (key) (respecting case sensitivity and spacing).
Tests for Electronic Wallet Debit
Scan a ticket linked to an electronic wallet and debit an amount.
