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Frequently asked questions

Frequently asked questions

How do I credit an e-wallet?

Scan a pass (or load it from the Ticket page or the sales statement) On the left the blue button...

Is it possible check the passes COVID-19 to entrance ?

It is already possible to check health passes at the entrance of your event using most of our scanners. A...

How do I connect my PAX payment terminal to another Wi‑Fi network?

PAX payment terminals are usually preconfigured on the Ticketack network when delivered. If that network is unavailable on site, you...

How do I use quick search in Kronos?

Quick search (the command palette) lets you quickly open a Kronos page or a knowledge base match. Open the palette...

How do I sign in to the box office interface in a web browser?

This article explains how to open the cash desk / box office interface in a web browser, without dedicated hardware....