{"id":5311,"date":"2026-06-04T15:51:01","date_gmt":"2026-06-04T13:51:01","guid":{"rendered":"https:\/\/ticketack.com\/knowledge-base\/bulk-ticket-import-in-kronos\/"},"modified":"2026-06-04T15:51:37","modified_gmt":"2026-06-04T13:51:37","slug":"bulk-ticket-import-in-kronos","status":"publish","type":"ht_kb","link":"https:\/\/ticketack.com\/en\/knowledge-base\/bulk-ticket-import-in-kronos\/","title":{"rendered":"Bulk ticket import in Kronos"},"content":{"rendered":"<p><strong>Tickets import<\/strong> lets you create or activate tickets in bulk from a spreadsheet (.csv, .xlsx, .ods, etc.) without using the till.<\/p>\n<h2>Access<\/h2>\n<p>Sign in to <a href=\"https:\/\/ticketack.com\/en\/knowledge-base\/comment-se-connecter-a-linterface-de-gestion-kronos\/\">Kronos<\/a>. In the sidebar, open <strong>Synchronisation and import<\/strong>, then the <strong>Tickets<\/strong> tab and <strong>From a file<\/strong>.<\/p>\n<figure class=\"wp-block-image aligncenter size-full\"><a href=\"https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1.webp\"><img width=\"601\" height=\"1335\" class=\"aligncenter size-full wp-image-5320\" src=\"https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1.webp\" alt=\"Ticket import in Kronos \u2014 Tickets tab under Synchronisation and import.\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-23x50.webp 23w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-135x300.webp 135w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-200x444.webp 200w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-400x889.webp 400w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-461x1024.webp 461w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1-600x1333.webp 600w, https:\/\/ticketack.com\/wp-content\/uploads\/2026\/06\/ticket_import-en-1.webp 601w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/><\/a><\/figure>\n<h2>Steps<\/h2>\n<ol>\n<li><strong>Download the template<\/strong> \u2014 <em>Download template<\/em> (sample Excel with expected columns: number, ticket type, price, title, first name, last name, e-mail, address, screening, seat, etc.).<\/li>\n<li><strong>Prepare the file<\/strong> \u2014 one row per ticket (or per batch via the <em>Number<\/em> column). <strong>Ticket type<\/strong> and <strong>price<\/strong> ids must match your Kronos setup.<\/li>\n<li><strong>Choose the file<\/strong> \u2014 pick your file (<em>Supported formats: .csv, .xls, .xlsx, .ods, .numbers<\/em>).<\/li>\n<li><strong>Verification<\/strong> \u2014 Kronos validates the file:\n<ul>\n<li>errors: <em>You have X error(s) in your import file<\/em>, line-by-line detail (<em>Preview<\/em>) \u2014 fix and re-upload;<\/li>\n<li>OK: <em>You are about to import X tickets<\/em>, breakdown by type, price and screening (<em>Summary<\/em> \/ <em>Preview<\/em>).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Automatic e-mails on import<\/strong> \u2014 if ticket types have e-mail layouts configured (below), tick <em>Do not send automatic emails for this import<\/em> to skip them for this batch only.<\/li>\n<li><strong>Run import<\/strong> \u2014 <em>Start import<\/em>. The result lists created, updated, activated and invalid tickets.<\/li>\n<\/ol>\n<h2>E-mails on import<\/h2>\n<p>On each <a href=\"https:\/\/ticketack.com\/en\/knowledge-base\/gestion-des-types-de-billets\/\">ticket type<\/a>, <strong>E-mails<\/strong> tab, map an e-mail layout to <strong>On activation<\/strong> (and optionally <strong>On creation<\/strong>) for the relevant price. Activated tickets during import trigger those e-mails unless you use <em>Do not send automatic emails for this import<\/em>.<\/p>\n<h2>After import: bulk actions<\/h2>\n<p>To find the batch: <strong>Operation<\/strong> \u2192 <strong>Tickets<\/strong> (<a class=\"kb-kronos-path\" href=\"https:\/\/kronos.ticketack.com\/tickets\" target=\"_blank\" rel=\"noopener noreferrer\"><code>\/tickets<\/code><\/a>). Under <strong>Filter on imports<\/strong>, use <strong>Tickets created during the import of<\/strong> (or <strong>Tickets activated during the import of<\/strong>) and pick the batch timestamp.<\/p>\n<p>Select tickets to run bulk actions:<\/p>\n<ul>\n<li><strong>Send an e-mail<\/strong><\/li>\n<li><strong>Generate PDF<\/strong><\/li>\n<li><strong>Credit wallet<\/strong> (if enabled)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Tickets import lets you create or activate tickets in bulk from a spreadsheet (.csv, .xlsx, .ods, etc.) without using the till. Access Sign in to Kronos. In the sidebar, open Synchronisation and import, then the Tickets tab and From a file. Steps Download the template \u2014 Download template (sample Excel with expected columns: number, ticket  [&#8230;]<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[169],"ht-kb-tag":[],"class_list":["post-5311","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-import-des-billets-et-des-accreditations"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb\/5311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/comments?post=5311"}],"version-history":[{"count":1,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb\/5311\/revisions"}],"predecessor-version":[{"id":5323,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb\/5311\/revisions\/5323"}],"wp:attachment":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/media?parent=5311"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=5311"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=5311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}