{"id":5080,"date":"2026-05-15T09:23:29","date_gmt":"2026-05-15T07:23:29","guid":{"rendered":"https:\/\/ticketack.com\/knowledge-base\/creating-a-workflow\/"},"modified":"2026-05-15T09:23:29","modified_gmt":"2026-05-15T07:23:29","slug":"creating-a-workflow","status":"publish","type":"ht_kb","link":"https:\/\/ticketack.com\/en\/knowledge-base\/creating-a-workflow\/","title":{"rendered":"Creating a workflow"},"content":{"rendered":"<p>This article covers how to create and structure a workflow in Ticketack: steps, triggers and practices that fit your organisation.<\/p>\n<p>Sign in to <a href=\"https:\/\/ticketack.com\/en\/knowledge-base\/comment-se-connecter-a-linterface-de-gestion-kronos\/\">Kronos<\/a>, then open <strong>Administration<\/strong> \u2192 <strong>Workflows<\/strong> (<a href=\"https:\/\/kronos.ticketack.com\/workflows\">https:\/\/kronos.ticketack.com\/workflows<\/a>). Click <strong>Add workflow<\/strong> to create a new workflow and configure its steps in the editor.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article covers how to create and structure a workflow in Ticketack: steps, triggers and practices that fit your organisation. Sign in to Kronos, then open Administration \u2192 Workflows (https:\/\/kronos.ticketack.com\/workflows). Click Add workflow to create a new workflow and configure its steps in the editor.<\/p>\n","protected":false},"author":3,"comment_status":"","ping_status":"closed","template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"ht-kb-category":[171],"ht-kb-tag":[],"class_list":["post-5080","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-gestion-des-workflows"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb\/5080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/comments?post=5080"}],"version-history":[{"count":0,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb\/5080\/revisions"}],"wp:attachment":[{"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/media?parent=5080"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=5080"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/ticketack.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=5080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}